The Wizard World Comic Convention FAQ!
Everything you ever wanted to know about Wizard World but were afraid to ask!
o Autograph Area:

Can you get (So and So) to come to your show?
• We can try. Generally we have various agents and representatives who bring the actors to us, or the actors themselves sometimes contact us, but occasionally we will go and track someone down if we really want them. Comic Artists and Creators are generally invited personally (if we can track down their contact info), or brought in through their publisher. But remember, work deadlines, family obligations and other time constraints can keep many people from coming to conventions.

Can you get (Famous Person’s Name) to come to your show again?
• Well, we probably can, but there are many reasons why we wouldn’t. Some people don’t like attending the same show too many times in a row, some are working on new projects, and sometimes we just forget to invite them! Remember, we only have so much room in our Autograph Area, so we have to pick and choose who we bring to each show to make sure that we can make as many people happy with what they’ll see at the show.

I’m an agent or rep for an actor or comic artist who would like to attend your show as a guest, who do I contact?
• You can check out the Registration Page on the website for our Media Guest Registration form, or Contact Stephen Shamus – CMO (sshamus@wizardworld.com). Once your application is received, it will be reviewed and you’ll be contacted with our decision.

Can I interview your guests?
• Generally, not without letting us know first. Contact our PR Department (pr@wizardworld.com) to arrange an interview.

“So and So” was listed on the site as a guest yesterday, and now they’re gone? What happened?
• Check out the bottom of the Who’s Coming Page on the website. Sometimes guests do have to cancel for a variety of reasons (work, family, etc.).

Do the actors have their own items to sign, or do I have to bring things for them?
• Well, both! They have headshots and stills of their movies and shows. But you can usually bring your own items to get signed if you want.

Can I take pictures of anything I want?
• Well…. Kind of. Some people may not want their picture taken, so be sure to ask first. Many of our Vendors in the Dealer’s Room don’t like to have people take pictures of their set ups, so be sure to ask first. And some of our guests charge for pics, so be sure to ask first! Basically, the answer is, Ask First! Remember, trying to take a pic of one of our guests from a distance may seem harmless to you, but they may not want you to do it. If you are caught taking a pic of someone without their permission, you will be warned once. Do it again, and you will be removed from the show.
• Also, when taking pictures of people in costume, or your friends, please be sure to angle yourselves to that you are not taking a picture across an aisle. When you do that, everyone has to stop and wait for you to take the picture. If you move so that you are both on the same side of the aisle and take the picture in the direction of traffic flow, then people can move past you and you don’t stop the flow of traffic.
• These same rules above apply to video cameras. Keep in mind that many of our panel rooms are now being filmed and broadcast live over the internet. You are allowed to videotape inside these rooms ONLY if the video you shoot is not intended for sale or distribution. When in doubt, put the camera away.

How much are the autographs?
• Well, that depends. Each of the guests at the show charges a different amount, so be sure to ask first before you commit to buy one! Wizard World does not tell our guests what to charge, or even that they have to charge. So be sure to check with the guest to see their rates. Some guests will have pre-order autographs arranged, so be sure to take a look at the Autograph Tickets/Photo Ops page. Any info on special tickets or pricing is going to be listed there.

Can I get my picture taken with your guests?
• Again, that depends on the guest. Some will gladly do it for free, others charge a nominal fee (sometimes donated to charity), and others won’t do it at all. We don’t tell our guests what to do or how to do it when they get to the show. It’s their call on what to charge, how much to charge, or even if they will charge. Remember, when you step behind the table to take a picture with the guest, it holds up the line, and for a very popular guest, that can really cause delays for other fans.
• We have also signed a deal with Celebrity Photo Ops. So now you can have a professional photographer take a photo of you and many of your favorite Celebrity Guests! There is a charge for this, but after the picture is taken, it is printed out in a glossy 8x10 that you can take home with you, or even go and get signed! Note that some guests charge to sign photos of items you bring. Be sure to check the Autograph Tickets/Photo Ops page for more details.

What times do your guests sign autographs?
• Generally, our guests are there signing for most of the day. We don’t set specific hours for them. If they’re there that day, and not on a break, in a panel, or at lunch, they should be signing. Be sure to check their bio and the Guest page to see what days they are attending the show.

If I buy an Advanced Purchase Autograph Ticket or Photo Op ticket, does that get me into the show, or do I still have to buy admission?
• Nope, you still have to buy admission to the convention to be able to claim your photo or autograph.

Can I buy autographs online after the show? I won’t be there that weekend.
• No, sorry. We don’t save autographs or ship them. But be sure to check the Guest’s Bio page. Some of our guests do offer Autographs through the mail. If they do, there will be a link to it in their bio.

Can I send you an item to get signed by a guest at your show? I won’t be there that weekend.
• No, sorry. We just can’t do that.

Will So and So be there all three days?
• Be sure to take a look at the Guest Page. If a guest is NOT going to be there all three days, there will be a notation under their picture telling you what days they will be there. If there’s no notation, then we assume they’re going to be there all three days. But be sure to check back often as their days attending may change.

o Wizard World Anti-Harassment Policy:
• Wizard World is committed to providing a safe and fun experience for all attendees, exhibitors, guests and staff. As such, all are entitled to respectful treatment at Wizard World conventions and associated events. Wizard World will not tolerate inappropriate behavior of any kind, including but not limited to harassment because of age, disability, marital status, race or color, national origin, religion, sex, sexual orientation or gender identity.

• Any threatening behavior with the intent to harass, annoy, alarm, abuse, torment or embarrass another is unacceptable and grounds for removal from the convention without refund. If unacceptable behavior continues upon being escorted from the show floor, local authorities will be contacted and criminal charges may follow.

• Anyone who sees or feels that their experience is being compromised due to unacceptable or questionable behavior is encouraged to speak with Wizard World staff immediately with any concerns for appropriate action. Wizard World staff can be located in the Registration area and throughout the show floor in black polo shirts marked STAFF.

o Weapons Policy:
In order to assure that everyone who visits Wizard World has a safe and enjoyable time, we have decided to institute a weapons policy, effective immediately.
• All weapons must be inspected by a member of our security staff and tagged prior to entry.
• Actual firearms of any sort are not allowed.
• Simulated weapons for cosplay purposes will be allowed, but must be non-firing.
• Bladed weapons must be affixed in their sheaths so that they can not be removed.
• If you are found with an untagged weapon inside the show, you will be escorted to security to have your weapon inspected and tagged.
• If you have a weapon that does not pass inspection, you will not be able to enter the show. If you are not sure about a weapon, or have a weapon that does not meet these policies, please leave it at home in order to assure entrance.

Thank you in advance for complying with this policy, and we look forward to seeing you at Wizard World!
The Wizard World Comic Convention FAQ!o Artist Alley Questions:

Will the Comics guests draw something for me?
• You’ll have to ask them. Most will do a sketch for you for a nominal fee. You’ll have to check with them to see if they do offer sketches or commissions, and how much they charge for it.

“So and So” was listed on the site as a guest yesterday, and now they’re gone? What happened?
• Check out the bottom of the Who’s Coming Page on the website. Any guests that have had to cancel the show are listed there.

I’m interested in an Artist Alley table. Are there any available?
• Head over to the Registration Page for the con you’re interested in getting a table for. If the Artist Alley forms are still listed there, then there are still tables left. Once the tables are sold out, the forms will come down!

I’m interested in an Artist Alley table. How do I know if I qualify for one?
• We don’t discriminate over different types of artists. It’s called “Artist Alley,” not “Comic Book Artist Alley.” We allow any kind of artist, or creative type who wants to set up in Artist Alley. We’ve had T-Shirt Printers, Face Painters, Toy Sculptors, FX Make-Up Artists, Filmmakers, Musicians, and of course, Comic Book Artists and Creators. The only rule that we have is that you’re not a Dealer or Vendor setting up in Artist Alley because it’s cheaper than booking a Retailer Booth, you’re not setting up just to sell your personal comic book collection, and that you don’t display Adult Related materials.
Other than that, all artists are welcome to set up.

I booked an Artist Alley table, can I sell anything at my table?
• Actually, you can sell anything that is your own work. If you made it, you can sell it. If you wrote it, you can sell it. You just can’t buy other people’s work or items and sell there, or we’ll make you upgrade to a Retailer Booth.

I booked an Artist Alley table, but I need extra passes. How do I get them?
• Well, you can get them at the convention, or you can fill out another Artist Alley form, but only fill out the Badge portion. Send that in with your payment, and you’re all set.

I booked an Artist Alley table, are my passes mailed to me?
• No. All passes are picked up on site at the Artist Registration Kiosk.

I booked an Artist Alley table, do I still need to buy a pass to the show?
• No, an Artist Alley table comes with 2 free passes. The section at the bottom of the Artist Alley form that you filled out had a spot for you to enter the names for your badges. If they weren’t filled out, one will be left at Registration in the name of the Registering Artist, and one will just be left as “Guest.” You can pick them up at the Guest Registration Area.

I booked an Artist Alley table, and I see my name listed on the Who’s Coming Page, how do I get my picture and bio on the Guest page?
• Simple, head over to the Who’s Coming Page and scroll down to the bottom. There you will find all the info you need on the formats and procedures for getting listed on the Guest Page.

I booked an Artist Alley table, what time and what day do I have to move my stuff in/can I order electricity/what if I need an extra chair/where can I find Tax forms/etc.?
• Head over to the Show Info page and check out the Exhibitor/Dealer/Artist Alley Manual and Show Helper. Once it goes live on the website, it will contain all the information you need to know about coming to the show.

I booked an Artist Alley table, what are the requirements to submit an exclusive to the website?
• Basically the requirements are that it be something exclusive to the show. Contact our Hayley Larsen (hayley@wizardworld.com) for the art logo and more information about submissions.

I booked an Artist Alley table, can I pick the spot where I get placed?
• Not really. You can note on your Artist Alley Registration form where you would like to be placed, or what other artists you would like to be placed near, and we will do our best to accommodate. Just remember, we do not make any promises about placement, and cannot guarantee locations.

Do I have to take my items with me at night, or can I leave them at my table after the show closes?
• We suggest covering up your table before you leave for the night, but we do have 24 hour security in the Dealer Room and Artist Alley keeping things safe.

I’m interested in an Artist Alley table. What is a Pop Up Display?
• A POP Up Display is any kind of Point of Purchase display used to sell things. Peg Boards, shelving, or other items typically used to sell items in booths are usually things associated with tables in our Dealer’s Room, and not with our tables in Artist Alley. You are welcome to put up displays of your art, or signs or anything else to promote your work, but if your table starts turning into a Vendor Booth, you’ll be asked to upgrade to a Retailer Booth.
o Ticketing questions:

How can I order tickets?
• Check out our Tickets Page!

Can I buy tickets at the door, or do I have to buy them in advance?
• You can buy them at the door, but you would not get the pre-order discounts, or incentives, and the line to buy tickets at the show is generally longer than the line to pick up tickets bought in advance.

What do the VIP tickets get me?
• Generally (and this changes for each show, so be sure to check the details on the VIP Page for that show) VIP tickets get you in to the show all three days (or more if there is a preview night). It also gets you into the con before everyone else, as well as a big bag of goodies hand picked for you, and access to special VIP ONLY Signings with our Artist guests!

What is the deadline for ordering advanced tickets?
• Generally, the tickets will stop being sold online the week of the actual show.

I ordered my tickets a month ago, but still have not gotten them in the mail!
• No tickets are actually mailed to you. You should have gotten a PDF file e-mailed to you. You print that PDF confirmation out, bring it with you to the show along with your ID, and they’ll take care of everything there!

I don’t have a printer! I can’t print out the PDF! I never got the e-mail! I lost the PDF! Will I not be allowed into the show?
• Don’t worry, everything is fine! Just bring your ID along with the credit card you used to purchase the ticket and everything will be taken care of at the box office!

I didn’t actually buy the ticket, my mom did, and I don’t have ID. How do I get into the show.
• Don’t worry, all the info about the ticket is on file. Just head to the registration area and someone there will help you out.

Will the tickets sell out?
• It is possible. Buying your tickets in advance will save you a lot of headaches!

Can I re-enter the show if I leave?
• Yes you can! Your admission is good for the whole day, or the whole weekend (depending on what kind of ticket you bought. Keep in mind though that if the show is full, the Fire Marshal sometimes institutes a "One in one out" policy. So until some people leave the con, no new people will be allowed in. The way to beat that is with a VIP Ticket! VIP ticket holders don’t have to wait in that line.

What’s the difference between buying the tickets in advance and buying them at the door?
• The tickets are $5 cheaper online than at the door, and the line to check in with your advanced purchased ticket is shorter than waiting in line to buy a ticket. The name on my ticket isn’t mine. Will I have trouble getting into the event?
• No. The name on your tickets bear no factor in your admittance. Your ticket will be validated based on the unique confirmation code on each ticket. Just present your ticket.

I lost or never received my tickets. How can I get another copy?
• Have no fear! Simply go to this link: Resend Tickets and enter the email address you used to purchase your tickets. We’ll send you an email with your tickets attached.

I cannot print my tickets. Can you help?
• If you need help printing your tickets we recommend you ensure you have the latest version of Adobe Reader which you can download for free here:
Adobe Reader

Your tickets are pdf files and need Adobe in order to open.

I can’t make the show at all. Can I get a refund?
• No, all tickets purchased through TicketLeap for Wizard World are non-refundable.

I’ve been charged for more tickets than I ordered. How do I get refund for the extra charge?
• Most likely, what you’re seeing is a pending only charge that will drop on its own in 2-3 business days. If you received an error message while attempting your purchase and had to re-submit your information your bank or card issuer might have temporarily pulled those funds which we cannot accept due to the error that occurred. Typically, these charges will drop in 2-3 business days but please contact your card issuer to find out when they can release the hold on those pending only charges.

What’s the deal with the free children’s ticket?
• Each adult ticket purchased entitles you to two (2) free children’s tickets for children 10 and under.** Please note that for the NYC Experience children’s tickets are 5& Under**

If you don’t see your ticketing question here please check our ticket provider’s FAQ:
TicketLeap
o Programming Questions:

Is there a Costume Contest?
• There is! Check the Programming or Special Events Page to see when and where!

Are there any panels going on at the Convention?
• Of course! Without panels, it’s just not a Convention! Check the Programming page for the Specific show for a list of panels and panel times.

Is there an extra charge to attend a panel?
• Generally, no. As long as you’re an attendee of the show, you can attend a panel, Q&A, or contest! Though there may be additional charges for nighttime events, parties, screenings, performances or special events. Be sure to check out the details on the Programming Page.

I’m a guest, or Artist in Artist Alley, or Publisher, and I would like to host my own panel. Is that possible?
• It is! Contact Amina Cush – Conventions Manager (acush@wizardworld.com) and give him the info. If there’s an extra slot for your panel, he’ll try to make it work.

I would like to have my own panel to promote my product or service. Is that possible?
• Generally, no. We reserve our Panel Room slots for our Comic and Media Guests, our Premier Exhibitors, and our main Sponsors. As much as we would love to give Panel time to anyone who wants it, that's just not possible. So, if you really want a panel slot, head over to the Registration Page and take a look at the Premier Exhibitor Registration form, or take a look at our Sponsorship Rate Card on the Show Info page. On both you'll find contact info for a member of our Sales or Business Team that can help you out.

o Dealer’s Room Questions:

How do I buy things at the convention? Do the Dealers only take cash, or can I pay with a Credit Card?
• That depends on the vendor! All of them take cash, some are set up to take Credit Cards. Be sure to ask what forms of payment they accept before agreeing to any purchases.

I want to set up a table and sell at the show, who do I contact?
• Contact your Vendor Rep via our Registration Page!

How much is Drayage, and what are the load in times for the show?
• Booth Price Includes Assisted Union Labor to help Load In / Load Out Your Materials for “POV p Privately Owned” Vehicles. Shipments delivered to the show by a Private Carrier “i.e. Roadway” are subject to drayage fees.
Check out our Show info page for our Dealer/Exhibitor Show Manual for all deadlines and load in times.

Do I have to take my items with me at night, or can I leave them at my table after the show closes?
• We suggest covering up your table before you leave for the night, but we do have 24 hour security in the Dealer Room and Artist Alley keeping things safe.

Do you offer caravans from other shows to yours?
• For some shows we do. Check below for the Con specific questions to see if there is a caravan arranged for the particular show you're interested in.

Does my booth come with power?
• Not unless you order it! Check the Dealer/Exhibitor Show Manual for info on ordering power from the Convention Center.
o Travel Questions:

Are there any hotels in the area that I can stay at while in town?
• Check our Travel Page!

What trains or buses get me to the Convention?
• Check our Travel Page!

Is there parking in the area and how much is it?
• There’s a lot! You’ll have to check with the Convention center, or an online mapping website to find out where they are. As for how much, you’ll have to call the individual parking lots to find out. For most of the shows, we've listed as much parking info as we can on the Travel Page for that show.
o General Questions:

Scooter and Wheelchair Rentals
Click here for a Scootaround Rental!

Are fans allowed to wear costumes at the Convention?
• Allowed? Actually, they're encouraged!! We have a HUGE costume contest for all ages on Saturday, as well as a kids costume contest on Sunday. Wearing costumes at a convention is what it's all about!

Are there costume rules or guidelines?
• Simply put, your costume and it's accessories MUST comply with the local laws where the convention is being held. We insist that your costume not have any parts or accessories that can readily cause harm to you, or any of your fellow con goers. No real weaponry (live firearms, sharp blades, etc.) may be carried. An Airsoft prop is allowed ONLY if it is legal to carry in the city/state/town that the convention is being held in, there are no BB's loaded into it, and there is no battery installed, or gas loaded. Blaze Orange Tips for Airsofts are required in many states, so be sure that you comply with local laws. No parts of your costume can fire, spray, shoot, or ignite. Your costume must be appropriate for all ages. Basically, use common sense. If you have any worry that a part of your costume might cause a problem or get you thrown out of the convention, arrested, or injured, please leave it home.

Can I advertise on your website, on your fliers, or in your program book?
• Sure, check our Sponsorships rates on the Show Info Page!

Can I show up at the con and hand out fliers to your attendees?
• Actually, you can't. As the Convention Center is private property, soliciting at our show without our permission is illegal. When we spot you, you will be ejected from the show. If we catch you back again, you risk arrest.
• If you'd like to make arrangements with us to distribute your advertising or promotional materials, either by handing them out, or putting them on our "Free Swag" tables, please contact us via our Sponsorship Rate Card found on the Show Info page.

Can I volunteer to work at the show?
• Sure! We always need people! Check out our Volunteer info link on the Registration Page!

What time do the doors open/close?
• That depends on the show! Check out the Show Info page to see what times that particular conventions hours are.

Are bags and backpacks permitted into the show?
• Yes they are. We do ask that you use common sense when toting them around, as some backpacks are large, bulky and unwieldy and can block aisles or knock into things when you turn around.
• Also, bags may be subject to search, so be sure you don’t have anything in there that you shouldn’t!

Can I bring a pet to the show with me?
• No you may not. The only animals allowed at the show are licensed Service Animals.



Have some questions you think should be on here but aren't? Mail them to conventions@wizardworld.com
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